Web-based Customer Order Inquiry Solution
a DocBase Direct® AutoForm® QMS Solution
Customer satisfaction greatly depends upon good communication with your customers. When checking the status of an order, do your customers commonly get the run-around? Ensuring timely and accurate responses to these requests can make-or-break your customers' perception of the quality of your service.
Giving your customers an online alternative to check the status of an order can give you, and your customers, peace of mind that status information will be easily available. Most smaller companies don't have the budget or technical resources to buy and support another network-based software application. So, choosing a hosted web-based Customer Order Inquiry Solution that can be deployed in a few days gives you the practical alternative to meet your needs.
With the DocBase Direct Customer Order Inquiry Solution you'll be able to:
- Provide online access to your customers to check order status
- Eliminate paper, faxes, and e-mailed files that pass from company personnel to customers and back
- Securely route the request from your customers to the appropriate company personnel
- Track the status of all Customer Order Inquiries in real-time
- Download reports for analysis
- Improve customer satisfaction with your organization's service quality
You can use our standard Customer Order Inquiry template, customize it as needed, or start with your existing Customer Order Inquiry form and go from there.
The DocBase Direct Customer Order Inquiry Solution is available as a stand-alone solution or packaged with the entire DocBase Direct QMS system for ISO compliance. Either way, you'll find the monthly service fee very affordable.
Contact us to schedule a live demo or for more information.
To learn more, click to view a full list of all of our AutoForm QMS Solutions or learn more about DocBase Direct, our fully featured document management solution. |
