Improved Customer Satisfaction
As processes are defined, quality becomes more consistent, and staff are more focused on achieving conformity to customer requirements, customer satisfaction will increase and misunderstandings with customers will be reduced.
International Recognition of Your Certification
As the QMS is documented, the key processes involved in product realization will be better defined and then optimized. This will help everyone to better understand their responsibilities and improve consistency as products and services pass through the process.
Documenting the QMS typically results in the identification of sources of scrap, unnecessary quality costs, and unneeded overlaps and redundancy. Most ISO certified firms report a reduction in scrap and overtime. A recent survey of 100 registered firms reported the average improvement in operating margin at 5% of sales.
More Business/Different Markets
Due to the international recognition of the ISO certification, the improvement in process and quality consistency, the likely improvement in customer satisfaction and the possibility of lower product costs, there is the potential for increased business in both current and new markets. In addition, since 41% of companies obtaining ISO certification were asked to become certified by a customer, having a certification in place in advance will provide a distinct advantage over other suppliers.
More Consistent Quality
ISO certification demands a focus on a definition of and conformity to product requirements. This promotes consistency in process inputs and raw materials, how work is performed, how product is tested, and data is recorded, which results in more consistent product quality.
Involvement of All Employees in Making Improvements
During implementation of a certified QMS, quality awareness will increase since all staff must be trained in ISO 9001. This helps develop a strong quality culture, where the staff recognizes problems such as systems or process issues, and works on fixing them permanently. Additionally, the documented processes and the training help new employees learn processes more quickly.
Greater Management Visibility
As staff is trained in the methods for collecting and interpreting process and quality data, decisions regarding process operations and product quality will become based on objective data rather than speculation or conjecture. Data collected on the process and quality indicators will help identify changes in the process and thus will help staff minimize changes and inconsistencies.
Defining & optimizing the QMS as required by ISO 9001 will result in operations running more smoothly, with less down time. If a problem does occur, it is traced to its root cause and fixed, saving the organization from “re-correcting” it every time it happens.
External audits are a benefit because they bring a third party to observe your processes and QMS. Sometimes it is difficult for internal staff to see problems because they are too close to the issues. External auditors have the advantage of seeing many other similar and dissimilar processes which often provides insight into potential issues and results in even further process and product improvements.