ISO/IEC 20000-1:2018 is an international IT Service Management System (SMS) standard. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework for effective management and delivery of services.
The most recent version of the standard was released in 2018, and it aligns with ISO 9001:2015 Quality Management System requirements. Although it focuses on IT services, ISO 20000-1 is fast becoming a global standard of excellence for any company delivering complex services. Learn more with our free guide:
What is ISO 20000-1:2018?
The ISO 20000-1:2018 standard contains the requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS). An SMS supports the management of the service lifecycle, including the planning, design, transition, delivery, and improvement of services, which meet agreed requirements and deliver value for customers, users, and the organization delivering the services.
Implementation and operation of an Information Technology SMS provides ongoing visibility, control of services, and continual improvement, leading to greater effectiveness and efficiency. Improvement in service management applies to the SMS and services.
Implementation of an SMS is complex; however, Core Business Solutions, Inc. provides integrated management system consulting assistance for an easier yet effective implementation and maintenance of ISO 20000-1.
The Benefits of ISO 20000-1 Certification
Established Service Management System (SMS)
Control of Services
Greater Value for Customers
Greater Effectiveness and Efficiency