What is ISO 20000-1?

 

ISO/IEC 20000-1:2018 is an international IT Service Management System (SMS) standard. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework for effective management and delivery of services.

The most recent version of the standard was released in 2018, and it aligns with ISO 9001:2015 Quality Management System requirements. Although it focuses on IT services, ISO 20000-1 is fast becoming a global standard of excellence for any company delivering complex services. Learn more with our free guide:

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Consulting Support for ISO 20000-1

 

Implementation of an SMS is complex, but Core Business Solutions has programs to make it attainable for small business. 

Core makes ISO 20000-1 as simple and effective as possible. Whether onsite or online, our consultants handle the complicated parts of certification so that you can focus on your business. We’ll help you understand how it all applies to your specific organization. Implemented properly, ISO 20000-1 gives you a continual return on investment.

Interested? Get a Free Quote.

Benefits of ISO 20000-1

ISO 20000-1 can help any service provider optimize every point of their service lifecycle. ISO 20000-1 offers many benefits to IT and other service providers, including:

Ongoing Visibility

Established Service Management System (SMS)

Control of Services

Greater Value for Customers

Greater Effectiveness and Efficiency

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With CORE’s platform, training and consultants we were able to succeed in a short time and gain a level of understanding and structure we otherwise would never have been able to accomplish.

Anne Mills on BirdEye

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The certification process was easy and painless. Suzanne Weber-Smatko did an excellent job of preparing us for the audits and we were certified with no findings.

-Elizabeth Meighan on BirdEye

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C&C International was indeed very pleased with the Core training we’ve recently received. Suzanne Weber-Smartko and Norman Verbeck provided very good support and direction. We are very much satisfied with CORE.

Bill James on Google

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The Core Solutions team was excellent to work with and made the ISO preparation tolerable. I highly recommend the services of the Core Solutions.

-Paul Amalfitano on BirdEye

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Thanks to the CORE team and especially Bruce Newman for a great experience achieving our company’s first ISO certification.

-Flip Crummer on Facebook

Ongoing Visibility

Established Service Management System (SMS)

Control of Services

Greater Value for Customers

Greater Effectiveness and Efficiency

Related Standards

We also provide consulting support for companies seeking multiple certifications (such as ISO 9001 and CMMI) through an Integrated Management System.

 

ISO 9001

Quality Management Systems

ISO 27001

Information Security Management Systems

CMMI

Capability Maturity Model

ISO 9001

ISO 27001

CMMI

For more information about ISO certification for the ISO 20000-1 standard, please call our consulting office at 866-354-0300 or contact us online.

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