ISO/IEC 20000-1 – Service Management System

ISO/IEC 20000-1:2018 is an international standard for IT Service Management System requirements. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework focused on effective management and delivery of services to both internal and external customers.

The 2018 version of the standard is the most current and aligns with ISO 9001:2015 Quality Management System Requirements. While the history of this standard is grounded in IT services, the standard is fast becoming the global standard of excellence for any company delivering complex services to their customers. Download the free Information sheet to learn more.

ISO 20000-1 Compliance


The ISO 20000-1 standard contains the requirements for establishing, implementing, maintaining and continually improving a service management system (SMS). An SMS supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services, which meet agreed requirements and deliver value for customers, users and the organization delivering the services.

Implementation and operation of an Information Technology SMS provides ongoing visibility, control of services and continual improvement, leading to greater effectiveness and efficiency. Improvement for service management applies to the SMS and the services.

Implementation of an SMS is complex; however, Core Business Solutions has programs to make it attainable for small business. Call us today to learn more at 866-354-0300.

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Consulting Support for ISO 20000-1, ISO 27001, CMMC and More

Core Business Solutions has qualified ISO 20000-1, ISO 27001, CMMC consultants ready to help you achieve certification. Support for the standards is available through all of our Online and Onsite Consulting Programs. We also provide consulting support for companies seeking multiple certifications (such as ISO 9001 and CMMI) through an Integrated Management System.

Our consultants translate the technical language of the standard into Plain English and make it as simple and effective for your organization as possible. Implemented properly, ISO 20000-1 gives you a continual return on your investment.

For more information about ISO certification for the 20000-1 standard, please call our consulting office at 866-354-0300, or email Related standards

  • See ISO 9001 for Quality Management Systems
  • See ISO 27001 for Information Security Management Systems

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If you would like any additional information about our ISO certification consulting programs, or would like a quote for any of these options, please give us a call or send a quick email. We’re also glad to answer any ISO questions you may have.


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