ISO 9001 Guides


What is ISO 9001? Why should you care? What does it require, what will it cost, and how long does it take? We have all your answers here.


Not sure what sort of support you need? This guide will help you determine what you need to implement ISO, pass the audit, and get certified.


Scott Dawson breaks down each clause to help you understand the basics of a Quality Management System.  This is a great place to start.

What is ISO 9001?

In today’s world, quality is of utmost importance for businesses to succeed. It is the key to customer satisfaction, organizational success, and profitability. ISO 9001 certification is one of the most recognized and respected quality management systems in the world. It sets standards for quality management practices that businesses must follow to achieve certification. In this article, we will delve into the history of ISO 9001, the benefits of certification, the advantages of using a consultant, and what a quality management system is.

The History of ISO 9001

ISO (International Organization for Standardization) is a non-governmental organization that develops and publishes international standards for various industries. In 1987, ISO introduced the ISO 9000 series of quality management standards. ISO 9001 is the most widely recognized and used standard in the series. It is the international standard that sets out the requirements for a quality management system (QMS).

The original version of ISO 9001 was published in 1987. It underwent revisions in 1994, 2000, 2008, and 2015. The most recent revision, ISO 9001:2015, has been in place since September 2015. The new version emphasizes risk-based thinking, customer satisfaction, and continuous improvement.

The Benefits of ISO 9001 Certification

ISO 9001 certification provides numerous benefits to organizations. Some of the key benefits are:

Improved Quality Management Practices:

ISO 9001 certification ensures that an organization has a robust quality management system in place. It sets out requirements for documenting procedures, maintaining records, and continually improving processes. Organizations that implement ISO 9001 are better equipped to meet customer requirements, improve quality, and reduce waste.

Increased Efficiency:

Implementing ISO 9001 leads to increased efficiency in business operations. It ensures that processes are standardized, and employees follow the same procedures consistently. This leads to fewer errors, less rework, and improved productivity.

Enhanced Customer Satisfaction:

ISO 9001 places great emphasis on customer satisfaction. By implementing ISO 9001, organizations can improve their products and services, reduce complaints, and enhance customer loyalty.

International Recognition:

ISO 9001 is an internationally recognized standard. Achieving certification demonstrates to customers, stakeholders, and competitors that an organization is committed to quality management practices and continuous improvement.

Competitive Advantage:

ISO 9001 certification can provide a competitive advantage to organizations. It can be used as a marketing tool to differentiate an organization from its competitors and win new business.

What are the Benefits of Using an ISO 9001 Consultant?

While ISO 9001 certification provides numerous benefits, the certification process can be complex and time-consuming. Many organizations choose to use a consultant to assist them in achieving certification.

Some of the benefits of using a consultant for ISO 9001 certification are:


Consultants have expertise in implementing ISO 9001 and can provide guidance on how to meet the requirements of the standard. They can also provide advice on best practices and help organizations identify areas for improvement.


Consultants can help organizations achieve certification in a shorter timeframe. They have experience in implementing ISO 9001 and can help organizations avoid common mistakes and pitfalls.


Consultants can provide an objective assessment of an organization’s processes and procedures. They can identify areas for improvement and provide recommendations without being biased by internal politics or personal agendas.


While using a consultant may seem expensive, it can be a cost-effective solution. The consultant’s expertise can help organizations achieve certification in a shorter timeframe, reducing the cost of the certification process.

What is a Quality Management System?

A Quality Management System (QMS) is a set of policies, procedures, and processes that an organization implements to ensure that its products or services meet customer and regulatory requirements. The purpose of a QMS is to provide a framework for organizations to consistently meet quality objectives, ensure customer satisfaction, and continuously improve their processes.

The implementation of a QMS requires a commitment to quality from all levels of an organization. It requires organizations to focus on the customer and their needs and to evaluate and improve their products and services continuously. The ultimate goal of a QMS is to provide products and services that consistently meet or exceed customer expectations.

The Components of a QMS

The components of a QMS can vary depending on the organization’s size, industry, and specific needs. However, most include the following features:

Quality Policy:

A quality policy is a statement of an organization’s commitment to quality. It is a declaration of the organization’s intentions and goals related to quality management.

Quality Objectives:

Quality objectives are specific, measurable, achievable, relevant, and time-bound targets that an organization sets to improve its processes and meet its quality goals.


Documentation is an essential component of a QMS. It includes policies, procedures, work instructions, forms, and records. Documentation ensures that processes are consistent, repeatable, and can be evaluated for improvement.

Responsibility and Authority:

A QMS defines roles and responsibilities within an organization. They clarify who is responsible for specific processes, procedures, and outcomes. This ensures that everyone in the organization knows what they are responsible for and can be held accountable for their actions.

Resource Management:

Resource management is the efficient and effective use of an organization’s resources. This includes personnel, equipment, materials, and finances. Proper resource management ensures that the organization can meet its quality objectives and continuously improve its processes.

Process Control:

Process control is the management of processes to ensure that they meet customer requirements and regulatory standards. This involves monitoring, measuring, and analyzing processes to identify areas for improvement and make changes as needed.

Continual Improvement:

Continual improvement is the ongoing effort to improve an organization’s products, services, and processes. It involves identifying areas for improvement, implementing changes, and evaluating the effectiveness of those changes.

A Quality Management System is an essential component of any organization that is committed to providing products and services that consistently meet or exceed customer expectations. It provides a framework for organizations to continuously improve their processes, ensure customer satisfaction, and achieve international recognition and certification.

What is the Cost of ISO 9001 Certification?

The cost of ISO 9001 certification with Core Business Solutions, Inc. varies depending on the size and complexity of the organization. However, we offer a transparent pricing structure that is based on the number of employees in the organization. It costs between $5,700 and $15,000 to prepare and between $3,000 and $5,000 to certify, depending on the company size and how much prep time you choose to take.

Other Costs

In addition to the cost of certification, there are other costs associated with achieving ISO 9001 certification. These may include the cost of training employees in the requirements of the standard and the cost of conducting internal audits to ensure compliance with the standard. However, the benefits of ISO 9001 certification often outweigh the costs. ISO 9001 certification can help organizations improve their operations, reduce costs, increase customer satisfaction, and enhance their reputation.

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We’re an American business helping American small businesses. We started out with two brothers in a basement, an entrepreneurial spirit, and a desire to help. Today, we help hundreds of American businesses achieve ISO 9001 certification and improve their processes every year. We want to help you meet and exceed customer expectations.

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