ISO 9001:2015 Clause 6.2.2

What is ISO 9001:2015 Clause 6.2.2?

Planning and Achievement of Objectives

With Clause 6.2.2 organizations are required to engage in thorough planning to outline the approach for achieving its Quality Management System (QMS) objectives. This planning incorporates identifying the necessary tasks to realize the organization’s objectives. It is essential to scrutinize for evidence demonstrating the effectiveness of the planning process, ensuring robust support for the accomplishment of your organization’s objectives.

In addition, organizations must define how they will assess the executed work, incorporate the use of indicators, and, whenever feasible, seamlessly integrate these planned actions into their business processes.

Key points outlined in Clause 6.2.2 include:

A meticulous audit of the use of indicators is imperative to ascertain whether:

1. Objectives are based on sound information.
2. Indicators are genuinely linked to the corresponding objectives.
3. Statistical tools required to define and monitor objectives are appropriately employed.
4. Indicators attain the expected values.
5. The organization can ensure that the set objectives have been successfully achieved.

Evidence of Planning

Organizations must actively seek and document evidence confirming the implementation of thorough planning in alignment with the organization’s quality objectives and their achievement.

Ensure that this planning process considers the principles outlined in Clause 6.2.1, as well as the following considerations:

1. Identification of processes, resources, and skills required for achieving quality.
2. Identification of appropriate verification criteria at each relevant stage.
3. Ensuring compatibility among design, production, inspection, and testing processes.
4. Confirmation of acceptability criteria for all features and requirements.
5. Providing details regarding the calibration of any specialized measuring or testing equipment intended for use.

Other ISO 9001:2015 Clauses:

• The Complete Clause 6
• Clause 6.1
• Clause 6.1.1
• Clause 6.2
• Clause 6.2.1
• Clause 6.2.2
• Clause 6.3

How do you comply with Clause 6.2.2?

Develop an Action Plan for Each Objective

Creating an action plan for each objective may demand significant effort from personnel at relevant levels within your organization.

To ensure effective progress and coordination, designate a target leader for each objective. The target leader will bear the responsibility for ensuring that the objective is accomplished within the specified time frame.

Upon establishing the action plan, its implementation becomes important. Consider the following suggestions to promote a collaborative effort in executing the plan:

1. Engage employees early in formulating and executing the action plans.
2. Communicate the expectations and responsibilities outlined in the action plans to those who need to be informed.
3. Leverage existing plans and programs for compliance.
4. Maintain simplicity in the approach.
5. Emphasize the ongoing improvement of management programs over time.

Monitor and Update Quality Objectives

Regularly review and revise the quality management program to align with shifts in your organization’s objectives and targets.

Keep a close eye on all new or modified operations, activities, and/or products to identify potential adjustments needed in the management program to accommodate these changes.

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