What is ISO 20000-1?
ISO/IEC 20000-1:2018 is an international IT Service Management System (SMS) standard. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework for effective management and delivery of services.
The most recent version of the standard was released in 2018, and it aligns with ISO 9001:2015 Quality Management System requirements. Although it focuses on IT services, ISO 20000-1 is fast becoming a global standard of excellence for any company delivering complex services. Learn more with our free guide:
Established Service Management System (SMS)
Control of Services
Greater Value for Customers
Greater Effectiveness and Efficiency