ISO 20000-1 Certification

ISO 20000-1

ISO/IEC 20000-1:2018 is an international IT Service Management System (SMS) standard. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework for effective management and delivery of services.

The most recent version of the standard was released in 2018, and it aligns with ISO 9001:2015 Quality Management System requirements. Although it focuses on IT services, ISO 20000-1 is fast becoming a global standard of excellence for any company delivering complex services. Learn more with our free guide:

What is ISO 20000-1:2018?

The ISO 20000-1:2018 standard contains the requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS). An SMS supports the management of the service lifecycle, including the planning, design, transition, delivery, and improvement of services, which meet agreed requirements and deliver value for customers, users, and the organization delivering the services.

Implementation and operation of an Information Technology SMS provides ongoing visibility, control of services, and continual improvement, leading to greater effectiveness and efficiency. Improvement in service management applies to the SMS and services.

Implementation of an SMS is complex; however, Core Business Solutions, Inc. provides integrated management system consulting assistance for an easier yet effective implementation and maintenance of ISO 20000-1.

Customer Reviews

5 stars

Core supported us from the beginning. Our consultant Kaitlin, in particular, always gave us the attention we needed, kept us accountable for getting the project completed, and drove the process from start to finish.  K. Lane - Lockers Manufacturing


Working with Bruce made gaining our ISO Certification very seamless. His knowledge and professionalism was greatly appreciated. I look forward to working with Bruce as we move into the next phase of our ISO journey. Charles W. , Stracpak


My experience with Ty Elliott at Core Business Solutions has been great. We feel very prepared for our audit. This was accomplished with Mr. Elliott leading us on the path with patience and knowledge. We felt confident through the entire process that we would be successful and would definitely recommend Core Business Solutions to anyone desiring to acquire their ISO certification. Joe B. - AMR Plastics Inc.


Great Experience. Extremely knowledgeable. Core made a difficult and demanding process simple. Christian W. Accele


Consulting Support for ISO 20000-1


Implementation of an SMS is complex, but Core Business Solutions has programs to make it attainable for small business. 

Core makes ISO 20000-1 as simple and effective as possible. Whether onsite or online, our consultants handle the complicated parts of certification so that you can focus on your business. We’ll help you understand how it all applies to your specific organization. Implemented properly, ISO 20000-1 gives you a continual return on investment.

Interested? Get a Free Quote.

The Benefits of ISO 20000-1 Certification

Ongoing Visibility

Established Service Management System (SMS)

Control of Services

Greater Value for Customers

Greater Effectiveness and Efficiency

Related Standards

We also provide consulting support for companies seeking multiple certifications (such as ISO 9001 and CMMI) through an Integrated Management System.


ISO 9001

Quality Management Systems

ISO 27001

Information Security Management Systems


Capability Maturity Model

ISO 9001

ISO 27001


For more information about ISO certification for the ISO 20000-1 standard, please call our consulting office at 866-354-0300 or contact us online.