6.2 Competence Training and Awareness – ISO Explained
2020 Update: Managing a company requires more than just making sure processes move smoothly and outputs reach quality standards. It also requires the careful and considerate oversight of your personnel – the individuals who are responsible for making sure your...
5.3 The Quality Policy – ISO Explained
2020 Update: Understanding the ISO Quality PolicyTo develop a quality management system that works toward effectiveness and positive results, organizations must clearly define their purpose, context, strategic direction, and quality policy and objectives. Together,...
4.2.2 The Quality Manual in ISO 9001:2015
2020 Update: As you dig into the development of your company’s quality management system and the requirements of the ISO standard, you may find yourself asking the question that the 2015 revision brought to organizations in pursuit of certification – should we create...
Understanding the Process Approach
What exactly is the Process Approach? “The process approach means that you improve your business by managing and improving certain key business processes that directly impact your ability to serve your customer.” Since the year 2000 release of ISO 9001, all ISO...