Also, planning and taking specific steps that can help keep them from confusion. So those are employees and their benefits. What are some benefits for management?
Well, certainly the alignment of your organization, as we were discussing, is no small benefit.
Yeah, I mean, getting everybody focused.
I’m amazed at how many small businesses I’ve gone into over the years aren’t measuring anything.
They don’t know if they ship on time how many customer complaints they have who’s truly trained or why it’s really what I think of as a kind of controlled chaos.
That’s a really neat way to put it. Controlled chaos, but it makes sense.
Folks are in business despite themselves sometimes. So having less upheaval and drama because employees know what’s important makes life better for everybody.
Yeah. I mean, you’re managing people, and if they know their job, probably some of it happens on its own if you will.
And it can also lead to better efficiency and employee retention. And a byproduct also reduced cost due to errors and waste.
So you’re putting things in order. You’re getting better efficiency, you are retaining employees because they know what they’re supposed to do. They have some tie into the company and that’s all going to make management pretty happy. As I said before, it might make your job a little bit easier. Are there any other things that may help management when a QMS is in place?
Well, if you choose to get certified, there’s that international recognition of your certification, which hopefully leads to more customers or contracts or, you know, increased points for a government contracted process. Improving customer satisfaction should also be a benefit. I mean, your customers should notice that you’re certified. If they don’t see a difference, then I’d be doing some reflection there.
I would too. I mean, you mentioned earlier here about, you know, getting contracts. I know a lot of people may be here, listening to this podcast because one of their customers said, you know what, we’re going to need you to be certified in ISO 9001 if you want to keep your contract with us.
It’s very common in certain industries. Aerospace and automotive. They slow down those requirements to their suppliers for certification.
Well, that would make sense. I mean, you want strict requirements because, you know, you’re building something that’s going to carry people, maybe even carry other products. Any other points on management benefits may be something you’ve experienced.
As we talked about at the beginning, the reduced risk is certainly a big benefit internally, even though things like ensuring your documents are controlled so that everybody’s using the correct version.
Mm-hmm. That would be important.
Yeah. So imagine having a drawing that got revised. But folks in manufacturing are using the old one and producing a few hundred of the wrong parts.
It happens a lot.
That’s just nothing but waste, isn’t it? And the chances of the person who made the part being blamed is probably going to be high, even if it’s not their fault, because, well, they’re the one that did it.
So definitely a process issue at play there.
Yeah. But the real issue is they didn’t even know there was a change. Was your process to get them information on changes that need to be made? It does sound like quality management systems have a lot of benefits for the entire company, whether it’s employee management, and also give you a way to reel things in that you just haven’t been paying attention to.
And that control chaos you talked about maybe making it a little less chaotic and more controlled. That might be a good way to look at it, and this has just really been great. Suz, I appreciate you talking to us today about, you know, the beginnings of the Quality Management System. What goes into there? Do you have any stories or any other potential business benefits?
I think about the first time I got a plant certified, we had 400 people there in Bloomsburg and it was pretty early in the process to get certified. And I do believe our entire organization came together. You had grown men crying the day that we got certified.
So it was something to see and it did bring people together and look at their processes and be on the same page.
Wow. That’s amazing that someone would get emotional about a Quality Management System. But I think that is telling how it can affect people when something may be a little bit dysfunctional, and then that gets fixed and they have buy-in and they do care. We all know that some employees and people are out there who are just there for the paycheck.
But so many people come in to work and they want to do a good job.
So now if you’re enabling them and the people feel buy-in because people are paying attention to what I’m doing, making sure I have what I need. I mean, that’s incredible. Is there anything else you’d like to share regarding Quality Management Systems?
I think the real thing is to just get started. This is easy to put off. It’s kind of like when you’re trying to decide whether to have kids or not. And, you know, there’s always a reason to put it off. There’s never a good time if you want to just have kids. So just do it. You just do it.
If you have any inclination that you want to put these principles in place, just get started.
We’re going to be talking about in the future how to do that. And for some of it, I’m going to give you a little hint, just pay attention to what you’re already doing and see how that manages to come out and maybe document it. All these little hints.